Avaya IP Office 412 business phone system
Avaya IP Office
Avaya IP Office 412 is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on the latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to enterprise operations. IP Office supports a wide range of telephones, but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.
Phase 3 completes the release of Avaya IP Office 3.0 412 and provides key system functionality and a much wider range of supported phones (digital and IP) to provide maximum flexibility and choice for the end user. The introduction of support for a new applications – ContactStore Search & Replay – and enhancements to applications such as Phone Manager, Conferencing Center and SoftConsole provide opportunities for end user productivity improvements.
- Total voice and data communication solution for small and mid-sized businesses. Avaya IP Office 412
- Functions as a traditional phone system or an IP Telephony Server. Avaya IP Office 412
- Supports both single locations and multi-site networks. Avaya IP Office 412
- Basic call center and voice messaging capabilities are built-in. Avaya IP Office 412
- Scalable as business needs grow. Avaya IP Office 412
- Protects current investments in communications. Avaya IP Office 412
Avaya IP Office 412 can easily scale up to 360 endpoints with more than 200 analogue and digital trunks (up to 96 trunks; 192 analogue trunks) giving small and medium size businesses room to grow.
The IP Office platform comprises 4 models: IP Office – Small Office Edition; IP403; IP406; and IP412. The IP403, IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office – Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunnelling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office – Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100 extensions; the IP406 (V2) supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.
Supports 12 Expansion Modules providing a combination of up to 360 analogue and digital extensions, with capacity for 8 analogue trunks or 4 digital trunk (96 T1 channels or 120 E1 channels). Additional analogue trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 60 optional voice compression channels, 2 independently Switched LAN ports, and 100 data channels. Data channels are used for Routing, RAS and Voicemail applications.
All IP Office models support common software, telephones, and applications.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.
When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with a Cajun® local area network [LAN] switch), and remote locations connected via Frame Relay. Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.
Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited feature transparency and advanced applications such as centralized voice mail and call centre. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability.
As a local-area network (LAN) hub, IP Office can connect up to eight PCs to each other and a router with standards-based directory support for easy integration into IT environment. Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks.
The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call centre) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use.
Complete list of phones supported by IP Office
Digital phones –
- 20 series: 2010, 2030, 2050, 20CC, 20DS (supported with Release 3.0DT)
- 24 series: 2402, 2410, 2420
- 44 series: 4406, 4412, 4424
- 54 series: 5402, 5410, 5420
- 64 series: 6408, 6416, 6424
- 46 series: 4601, 4602, 4602SW, 4610, 4610sw, 4620 , 4620sw
- 56 series: 5601, 5602, 5602SW, 5610, 5620
- Two 10/100 switched Ethernet ports
- DTE Port
- X.21/V35 WAN interface
- Support for 12 Expansion Modules (360 extensions maximum)
- Two relay switch port for door entry systems (Ext O/P socket)
- Audio port for external music on hold source
- 100 Data channels
- Expandable by upto 12 Expansion Modules (max capacity of 360 Analog or Digital terminals)
Note: A data channel is used when a call is made from the IP network to a telephone exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. However two people remotely accessing the Office LAN from home will use two data channels since they have dialled in on separate lines. IP extensions do not use data channels.
IP Office System Features
- Account Codes
- Automatic Call Distribution/ Hunt Groups
- Bridged Appearance
- Call Appearance
- Call Barring
- Call Coverage
- Caller Display
- Dial Emergency
- External Control Port
- Group Paging
- Hold Music
- Hot Desking
- Incoming Call Route
- Intrusion Warning Code
- Key & Lamp Operation
- Least Cost Routes
- Line Appearance
- Maximum Call Length
- Night Service
- Off-Switch Call Inhibit
- Outgoing Calls
- PIN Restricted Calling
- Personal Fax Numbers
- Short Codes
- Speed Dials
- Time Profiles
IP Office Extension Features
- Absent Text
- Call Coverage
- Call Forwarding
- Call Hold
- Call Intrude
- Call Park
- Call Pickup
- Call Steal / Acquire Call
- External Control Port
- Call Transfer
- Call Waiting
- Clear Call Waiting
- Conference Calls
- Dial Ahead
- Dial On Pickup
- Distinctive Ringing
- Do Not Disturb
- Enhanced Intrusion (Whisper Page)
- Follow Me
- Handset Dial By Name
- Hot Transfer
- Hold Call Waiting
- Meet-Me Conference
- Monitor Calls
- Ring Back When Free
- Relay On/Off/Pulse
- Suspend Call Waiting
- Toggle Calls