Voice Systems Maintenance London
Talipia Ltd provide maintenance services for Alvarion and Cisco data products, and for the following voice systems: the full Avaya product range, Nortel, Ericsson, Inter-Tel, Siemens, Mitel and Panasonic.
Functions that are critical to a business must be maintained in a way that reduces potential downtime but at a cost that is not prohibitive. Talipia have a range of services that are flexible to provide the greatest possible effectiveness in a vitally important area. The resources available to Talipia mean that maintenance services can be provided on a European–wide basis.
A technical support team is available during normal business hours, which also operates on a critical response basis out of hours. The helpdesk will provide a first point of contact when a problem arises and will endeavour to resolve the problem over the phone if possible. Furthermore, the helpdesk is equipped to escalate a call to the relevant party and will own the problem until it is fully resolved.
Through our Partner Programme, field based engineers are positioned throughout the UK to ensure a rapid response can be delivered. Critical stock levels can also be maintained in centres local to a site resulting in a “fix” as opposed to just diagnosis. A four hour fix time is consistently achievable, with expectations consistently bettered.
Full reporting can be made available for any time scale stipulated, so that trends in fault logging can be picked up and acted upon quickly. In addition, a full listing of inventory will be maintained, including tracking by asset and serial number. Holding and reporting this information means that maximum benefit is gained from potential warranty credits and movement of inventory is controlled.
Every environment is different resulting in highly specific problems. In response to this a test laboratory is situated at Talipia to provide the facility of recreating an environment and fault. Subsequently, when a site is visited, the engineer will be totally confident of the problem resolution and its impact on the infrastructure.
Setting up a remote link, either via ISDN or modem, means that problems can be resolved quickly and even anticipated. Network performance can be constantly monitored and software related issues fixed using a method that is highly effective in terms of time and ongoing cost.