Avaya Business Phone System Maintenance Contracts London UK
Talipia Ltd provide Avaya maintenance contracts to companies throughout the UK and Europe.
Our Avaya business phone system maintenance contracts provide complete peace of mind that your essential business functions are covered. Contracts are reasonably priced and will ensure that business downtime is minimised. Standard cover is 4 hours for critical faults and 8 hours for non critical faults.
Talipia have a range of services that are flexible to provide the greatest possible effectiveness in a vitally important area. The resources available to Talipia mean that maintenance services can be provided on a European–wide basis from Gold or Platinum certified Avaya partners.
During normal business hours our technical support team is on hand to answer all support calls. This is your first point of contact when a problem arises and we will endeavour to help you over the phone where possible. The support team will escalate your call to the relevent party where they can help you directly. Support also operates on a critical response basis out of hours.
We provide a rapid response throughout the UK and Europe through our network of field engineers. Critical stock levels can also be maintained in centres local to a site resulting in a “fix” as opposed to just diagnosis. A four hour fix time is consistently achievable, with expectations consistently bettered.
Full reporting can be made available for any time scale stipulated, so that trends in fault logging can be picked up and acted upon quickly. In addition, a full listing of inventory will be maintained, including tracking by asset and serial number. Holding and reporting this information means that maximum benefit is gained from potential warranty credits and movement of inventory is controlled.
Every environment is different resulting in highly specific problems. In response to this a test laboratory is situated at Talipia to provide the facility of recreating an environment and fault. Subsequently, when a site is visited, the engineer will be totally confident of the problem resolution and its impact on the infrastructure.
Setting up a remote link, either via ISDN or modem, means that problems can be resolved quickly and even anticipated. Network performance can be constantly monitored and software related issues fixed using a method that is highly effective in terms of time and ongoing cost.
Contact us to discuss your requirements on 0845 402 4392 or email email@example.com