Services

Design & Consultancy

The design of an infrastructure is of paramount importance, as it will dictate subsequent costs and efficiency. Talipia's design services are executed in partnership with customer representatives in order that the correct focus is maintained. A solution that provides impressive network speed may not provide the balance needed with cost efficiency.
The Talipia design team can advise based on previous experience but also have the facility to stage a design at our premises. This will make sure that the proposal is effective and allows adjustments to be suggested before implementation.
Once a solution has been agreed technical resource can be allocated at any time. Therefore, advice is available during implementation and for areas that require specific attention on an ongoing basis. As technology advances a Talipia technical consultant can be relied upon to understand implications and potential benefits that can be applied to an infrastructure.

Install & Migration

An installation that is not delivered efficiently or with integrity will add significant cost to a project. Talipia's experience in completing installations can be applied so that the result is a project finished on time and within budget.

Project Management
Projects start with specific objectives that ongoing management will deliver and can be measured against. Understanding potential risks involved increases the likelihood that any changes can be incorporated into a plan without undue disruption or cost.
Methodologies are not applied within a rigid framework but used to promote flexibility. Talipia engage project management expertise so that a customer always has a point of contact with a genuine understanding of a requirement.

Engineering
Allocation of resource means that projects, which cover the whole of the UK and Europe, can be completed. Installations can be completed for a LAN, WAN, desktop, server or software environment. In addition, software structures can be migrated with procedures in place to guarantee integrity of information.

Maintenance Service

Systems covered include Full Avaya product range, Nortel, Ericsson, Siemens, Mitel and Panasonic.

Functions that are critical to a business must be maintained in a way that reduces potential downtime but at a cost that is not prohibitive. Talipia have a range of services that are flexible to provide the greatest possible effectiveness in a vitally important area. The resources available to Talipia mean that maintenance services can be provided on a European–wide basis.

Helpdesk
A technical support team is available during normal business hours, which also operates on a critical response basis out of hours. The helpdesk will provide a first point of contact when a problem arises and will endeavour to resolve the problem over the phone if possible. Furthermore, the helpdesk is equipped to escalate a call to the relevant party and will own the problem until it is fully resolved.

Mobile Engineering
Through our Partner Programme, field based engineers are positioned throughout the UK to ensure a rapid response can be delivered. Critical stock levels can also be maintained in centres local to a site resulting in a "fix" as opposed to just diagnosis. A four hour fix time is consistently achievable, with expectations consistently bettered.

Contract Management
Full reporting can be made available for any time scale stipulated, so that trends in fault logging can be picked up and acted upon quickly. In addition, a full listing of inventory will be maintained, including tracking by asset and serial number. Holding and reporting this information means that maximum benefit is gained from potential warranty credits and movement of inventory is controlled.

Test Laboratory
Every environment is different resulting in highly specific problems. In response to this a test laboratory is situated at Talipia to provide the facility of recreating an environment and fault. Subsequently, when a site is visited, the engineer will be totally confident of the problem resolution and its impact on the infrastructure.

Remote Diagnostics
Setting up a remote link, either via ISDN or modem, means that problems can be resolved quickly and even anticipated. Network performance can be constantly monitored and software related issues fixed using a method that is highly effective in terms of time and ongoing cost.