Avaya Definity Handsets

Avaya Definity Handsets - Avaya Callmaster 5 ACD Turret

Key Features:

Headset Compatible

Product Summary

The Callmaster® IV Digital Voice Terminal and the Callmaster® V Digital Voice Terminal are designed specifically for your agents in high-volume call centers - such as customer service, order processing, or collections - incorporating all of the features needed to give your agents control over their workflow and enhance their productivity.

Avaya™ Callmaster® terminals offer the features your call center agents need to maximize their productivity, including:
A built-in recorder interface module to record and monitor agent calls for quality assurance or legal reasons

Display capability with multi-line scrolling for VuStats data: real-time call center performance statistics on your agents, splits, skills, Vector Directory Numbers (VDNs), trunks, and trunk groups
Headset operation, including dual headset jacks to allow supervisor to listen or join in.

An array of programmable line and feature buttons that give your agents one-touch access to a choice of call center features.
Callmaster terminals deliver the flexibility and convenience your agents need to handle everything from day-to-day calling to high-volume applications, and are suitably designed for agents who work remotely.

As part of the Avaya™ Customer Relationship Management (CRM) solutions portfolio, Callmaster terminals support features that can help your agents to deliver world-class service to your customers and other callers.

Back to Avaya Definity Handsets

Contact Talipia Ltd for more information on the Avaya Definity range, and maximise commercial communications within your organisation.