Maintenance for
Alvarion | Cisco | Voice Systems
Talipia Ltd provide maintenance services
for Alvarion and Cisco data products, and for the following
voice systems: the full Avaya product range, Nortel,
Ericsson, Inter-Tel, Siemens, Mitel and Panasonic.
Functions that are critical to a business must be maintained
in a way that reduces potential downtime but at a cost
that is not prohibitive. Talipia have a range of services
that are flexible to provide the greatest possible effectiveness
in a vitally important area. The resources available
to Talipia mean that maintenance services can be provided
on a European–wide basis.
Helpdesk
A technical support team is available during normal
business hours, which also operates on a critical response
basis out of hours. The helpdesk will provide a first
point of contact when a problem arises and will endeavour
to resolve the problem over the phone if possible. Furthermore,
the helpdesk is equipped to escalate a call to the relevant
party and will own the problem until it is fully resolved.
Mobile Engineering
Through our Partner Programme, field based engineers
are positioned throughout the UK to ensure a rapid response
can be delivered. Critical stock levels can also be
maintained in centres local to a site resulting in a
"fix" as opposed to just diagnosis. A four
hour fix time is consistently achievable, with expectations
consistently bettered.
Contract Management
Full reporting can be made available for any time scale
stipulated, so that trends in fault logging can be picked
up and acted upon quickly. In addition, a full listing
of inventory will be maintained, including tracking
by asset and serial number. Holding and reporting this
information means that maximum benefit is gained from
potential warranty credits and movement of inventory
is controlled.
Test Laboratory
Every environment is different resulting in highly specific
problems. In response to this a test laboratory is situated
at Talipia to provide the facility of recreating an
environment and fault. Subsequently, when a site is
visited, the engineer will be totally confident of the
problem resolution and its impact on the infrastructure.
Remote Diagnostics
Setting up a remote link, either via ISDN or modem,
means that problems can be resolved quickly and even
anticipated. Network performance can be constantly monitored
and software related issues fixed using a method that
is highly effective in terms of time and ongoing cost.
Alvarion Maintenance - contact
us
Cisco Maintenance - contact
us
Voice Systems Maintenance
- contact us
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