Business Phone Maintenance | PBX Maintenance

Talipia Ltd provide business phone maintenance for the following voice systems: Avaya, Nortel, Siemens, Ericsson, Mitel, Panasonic, Toshiba

We also provide data systems maintenance for Cisco & Alvarion

Talipia Ltd works with clients every step of the way, from investigating their needs and sourcing the best products, to supporting their investment with top quality service.

We offer several standard levels of maintenance, and we can also tailor a package to suit individual requirements. Working with the client, we define and agree a service level agreement (SLA) which meets your organisation's needs.

In our experience, time invested at the early stages to agree details brings great benefits later on, and for this reason we produce thorough service plans which all parties understand and work to.

Business Phone System Maintenance - contact us now now to find out how we can manage your systems maintenance - minimising costly down-time and maximising efficient performance.

Our service ethos:

The SLA should be clear and concise to enable both the customers and Talipia Ltd to measure performance.

We have the technology in place to generate reports to demonstrate how the SLA is being managed.

Wherever possible remote service work is performed via a cable modem to enable a speedy fix.

Highly-skilled teams

In order to provide you with the best service from highly-trained and motivated staff, we work hard to build energetic and skilled teams. Working to the IOS 9002 standard, EPC Services is proud of its investment in training, appraisal and reward schemes for its staff. Through their skills, knowledge and enthusiasm, we can provide clients with a tailored, personal and managed service.

Help Desk

Through the Central London based Service Centre, we can give a 24-hour response to all service affecting calls. We offer a support service for all products we supply, and have service centres throughout the UK.

Hours of Cover

Three classes of service are available, varying by hours and days of cover, and speed of response, as follows: